Shipping Policy for Star Uniforms

Overview

At Star Uniforms, located at 503 N Prospect Rd Suite 109, Bloomington, IL 61704, we are committed to delivering your orders efficiently and reliably. This shipping policy outlines our procedures for shipping uniforms and related products to customers within the United States.

Shipping Destinations

We currently ship to all addresses within the United States, including all 50 states, Washington, D.C., and U.S. territories. We do not offer international shipping at this time.

Shipping Costs

  • A flat shipping fee of $10 is applied to all orders, regardless of order size or weight.
  • No additional handling fees or surcharges apply unless otherwise specified at checkout.

Processing Times

  • Orders are processed within 7-10 business days from the date of purchase.
  • Processing times may vary during peak seasons or holidays, and we will notify you via email if delays are expected.
  • Business days exclude weekends and major U.S. holidays.

Delivery Timeframes

  • After processing, orders are shipped via our trusted carriers (e.g., USPS, UPS, or FedEx, based on availability and destination).
  • Estimated delivery times within the U.S. vary by location:
    • Standard shipping: 3-7 business days after processing.
  • Delivery times are estimates and may be affected by factors such as weather, carrier delays, or remote locations. Star Uniforms is not liable for delays caused by carriers or external factors.

Order Tracking

  • Once your order ships, you will receive a confirmation email with tracking information, if available.
  • Some shipping methods may not include tracking. Contact us if you have questions about your order’s status.

Lost or Damaged Shipments

  • If your order is lost or arrives damaged, please contact us at Star@star-uniforms.com within 14 days of the estimated delivery date.
  • For damaged items, please include photos of the damage in your email.
  • We will work with you to provide a replacement or refund, subject to carrier investigation and approval.

Special Considerations

  • We do not ship hazardous materials or oversized items requiring special handling.
  • Orders containing backordered or pre-ordered items may experience additional processing delays. You will be notified if this applies to your order.
  • During holidays or peak seasons, processing and delivery times may be extended. Check our website or contact us for updates.

Customer Support

For any shipping-related inquiries, please reach out to us at:

  • Email: Star@star-uniforms.com
  • Address: Star Uniforms, 3001 West White Oaks Dr. Suite EE, Springfield, IL 62704
  • We aim to respond to all inquiries within 1-2 business days.

Disclaimers

  • Star Uniforms is not responsible for delays caused by carriers, weather, or other unforeseen circumstances.
  • All shipping times are estimates and not guaranteed.
  • Customers are responsible for providing accurate shipping information. We are not liable for delays or losses due to incorrect addresses.

Thank you for choosing Star Uniforms! We appreciate your business and strive to ensure your order arrives promptly and in excellent condition.